FAQ

                                        Frequently Asked Questions

1. How long does delivery take ?
   Orders are delivered within 4 to 7 business days after dispatch. Delivery time may vary slightly based on your location and courier availability.
   
   

2. Do you offer free shipping ?
   Yes. We provide free shipping on all orders across the United States.
   
   

3. What payment methods do you accept ?
   We accept card payments, net banking, and cash on delivery where available. All online payments are processed through secure gateways.
   
   

4. Can I cancel my order after placing it ?
   Orders can be cancelled only before they are shipped. Once an order has been dispatched, cancellation is not possible.
   
   

5. What is your return policy ?
   Returns are accepted only for wrong or defective products. A return request must be raised within 5 days of delivery along with a clear unboxing video.

6. Why is an unboxing video required
   The unboxing video helps us verify damage, defects, or incorrect items quickly and protects both the customer and our support team from false claims.
   
   

7. How long does it take to receive a refund ?
   Approved refunds are processed to the original payment method within 8 to 15 business days after inspection.
   
   

8. Can I exchange my product ?
   Exchanges are allowed only if the wrong product was delivered or if the item arrived defective or damaged. Exchange requests must be made within 5 days of delivery.
   
   

9. How do I track my order ?
   Once your order is shipped, you will receive a tracking link by email. Tracking details may take up to 24 hours to become active.
   
   

10. How can I contact customer support ?
    You can reach our support team by email at Polomaxinfo@gmail.com or by phone or WhatsApp at +91 8273578226 during business hours.